Fraudulent transaction vs dispute with a seller. email: write to: prepaidmgmt_servicequality@mastercard. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing? When will I need probate or letters of. Please try again later. Tap Cancel payment or Amend payment (Android) or Options > Cancel payment or Amend payment (iOS) . SWIFT code, also known as Bank Identifier Code (BIC) is an 8-11 alphanumeric code used to identify a bank. 2. to be verified. Yes you can. Manage my Credit Cards frequently asked questions. Option 1. The Westpac Global Currency Card is an unsecured debt security issued by EML Payment Solutions Limited (“EML”), arranged by Mastercard Prepaid Management. If Westpac can’t resolve your complaint at your first point of contact with them, they will escalate it to their Customer Solutions Team. Consumers should contact the merchant to try and sort out any issues, and the merchant will usually contact the issuer to cancel the charge. (47) The cardholder must complete the relevant Dispute or Fraud claim form and return the form to Corporate Credit Card Administrator. If you have identified a transaction on your credit card online banking or statement and you don't think it should be there we can help you understand what you need to do next. True fraud is the most common reason behind legitimate disputes. How do I close my account? If you’re a personal customer, you can; Sign into Online Banking or the Westpac App (eligible everyday and savings account, credit card and Flexi Loan accounts) Visit your nearest branch. com. Bill Papas’ Greek investment vehicle received at least $16. If you believe your credit card may have been used fraudulently, please contact us immediately on 1300 651 089. 35. If funds have gone to an incorrect account or you are unsure, please contact us to raise a dispute. This site is mobile friendly and can be used on most devices. Needing to update who is a signatory to your business account. Be careful handing over or shipping goods such as electrical goods, jewellery and computers. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. They offer instant settlement (to a Westpac business transaction account) for your daily business. But once the charge has been posted to. Chargeback fees can cost anywhere. An Electronic Chargeback (eChargeback) is the electronic submission of chargeback notifications to the merchant. If you think a credit card is right for you, the next step is to decide which type of card to get. . This is the account number for your credit card account. ePayments Code:For use when requesting the closure of your Share Trading, Global Markets or Exchange Traded Options (ETO) Account. Your credit card agreement must explain your maximum liability if your card is used without your permission. A chargeback is like a refund - it reverses a transaction made on a debit or credit card. Report a card lost, stolen or damaged. The microchip stores information more. The Reserve Bank (Te Pūtea Matua) has issued a formal warning to Westpac New Zealand for failing to report prescribed transactions, a requirement by law. We’ll need to wait until the transaction is complete and no longer. Search Westpac. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?All branches are open: 9:30am - 4pm, Mon - Thurs. During. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. Useful contacts . 1. Online: Email: info@afca. Cost of living support. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. To search your transactions: In the Westpac App. Westpac provides the Westpac Added Online Security Service to our customers. A Westpac Handycard is an eftpos Debit card linked to selected Westpac transaction accounts. 3. By adding the tag “Wedding” to the transaction, you can see how much you’ve spent in each category for the “Wedding” at any time, helping you keep track of your spend. If you think you have spotted an unauthorised transaction on your card, call our cards team on 0800 888 111 immediately. The issuing bank of the card used has control over what details are needed to. (46) Corporate Credit Card Administrator will send the cardholder either the Westpac "Dispute Transaction" form or a "Fraud Claim" form for completion - depending on the issue. These attempts to defraud can occur via a number of methods eg credit card fraud, telephone banking and also Internet scams. Westpac chief executive Brian Hartzer will step down with $2. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. Debit Card Westpac. 1800 221 815. Red helps you navigate Online Banking or the Westpac App. $50 cashback will be paid as a statement credit to your Low Rate credit card account within 60 days of meeting the minimum spend criteria. As part of this, we may take extra. Unauthorized credit card transaction. 1. 4. Please quote your dispute reference number if you have it handy, or your Customer Access Number (CAN). Westpac is one of over 60 Australian financial institutions connected to the New Payments Platform. 1 Saving applies to Westpac customers who use an ATM belonging to a member of the Global ATM Alliance only, and is subject to change. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing? When will I need probate or letters of. When choosing a business credit card it's important to consider which liability structure is best for you and your business. Westpac’s board has jettisoned its chief executive, Brian Hartzer, just hours after he reportedly told his team mainstream Australia was not overly concerned about. If you have lost your card or suspect a pending transaction is fraudulent, you can cancel or temporarily lock your card using Online Banking, or by calling us on 1300 651 089 from anywhere in Australia or +61 2 9155 7700 if you are calling from overseas. Connect to Xero, MYOB, QuickBooks and more in Online Business Banking. If the above suggestions don’t help resolve your query and you’d like to dispute the transaction, read up on the information about your specific transaction dispute (i. Some branches now open weekends. WestPac disputes Boullioun's analysis of § 1110, but. We will get a replacement card to you as soon as possible and can stop all transactions on your account immediately. 2. How to cancel a disputed Transaction. Block your credit card or debit card if it’s lost or stolen. George Worldwide Wallet, there are no load, reload or unload fees, or ATM withdrawal dues at Westpac Group ATMs and over 50,000 ATMs external. Credit card transaction response codes. If you believe an unauthorised transaction has taken place, notify your bank immediately. We’re always working on improving our digital features to bring you faster and easier ways to bank online; whether it’s on your computer, mobile or tablet. Ubank Spend Account. Fast, fair and free for consumers. Our scams team will require your case number to provide an update. The alleged conduct occurred over many years and affected many thousands of. Alternatively, you can select Disputes from the menu and click the Dispute a Transaction button. We’ll notify you (via a letter and/or email*) that your account has been debited. ⁵. ePayments Code:How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. Choose the account on which the direct debit will appear. Use this form to add or remove a signatory as well as update personal joint accounts operating rule. Our Head of Operations and Contact Centres Jason Lock tells the The AM Show. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?WESTPAC CREDIT CARDS • Terms and Conditions • Credit Guide. Westpac chief executive Brian Hartzer will step down with $2. Talk to your relationship manager. Trey discovered the transactions the next morning and called the bank immediately, explaining he had been drugged and beaten up and had just come to. You should always check the accuracy of transactions appearing on your credit card statements. Option 3. DISPUTE CLAIM FORM Version 1. They allege the culprit is Forum Finance, run by Sydney businessman Bill Papas. Chat now for an instant response -. 5 million fraudulently obtained from Westpac and siphoned through Forum Group entities, the bank. Minimising fees and charges. If the transaction involved a merchant, it's also a good idea to contact the merchant and dispute the purchase. Select CSV as the file type, then select File contains payment information. Card Services. external dispute resolution scheme. If you find a transaction that doesn’t look right, you can lodge a dispute within 30 days of the transaction taking place #. 9:30am - 5pm, Fri. To provide your. g. Avoid the need to answer a series of security questions as we verify your identity when you sign in via the App. If it’s none of the above, we can help you dispute a transaction. Handycards are available to customers aged 12 years and. visit the nearest branch to dispute an ATM deposit or direct debit. Westpac outages reported in the last 24 hours. Worldwide Wallet Dispute Claim Form. A St. Your transaction account does not have a debit card associated with it. Westpac Group means the Bank and its Related Members. You can also lodge a query with their Chatbot . Step 1: Write to the Bank. Financial hardship. the folder that was shared with you by Westpac) or by clicking the 'Upload' button on the right-hand side of the File Sharing Service (Fileshare) homepage and selecting the file you would like to be loaded and shared. Some branches now open weekends. You can dispute transactions that you haven't authorised by contacting us within 30 days of the date of the statement. Open accounts, a term deposit, apply for a loan or credit card. You can dispute transactions that you haven't authorised by contacting us within 30 days of the date of the statement. . A dispute is when a cardholder asks their bank for a chargeback on a transaction, claiming that they either didn't authorize the transaction or didn’t get what they paid for. If you received a Westpac Protect™ Security Code that looks different to what you expected (for example, the recipient account details had changed), please call us immediately on 132 032. Westpac’s remediation covers an estimated 328,000 potential missed corporate action notifications impacting approximately 32,000 customer accounts. Be aware of refund fraud. It happens when the cardholder disputes the payment, claiming it was invalid or unauthorised. Lock or Unlock your card. Handycards can be requested at our branches and are mailed to you. Westpac Cardless Cash - Terms and Conditions (PDF 409KB) There is a Cardless Cash limit of 3 Cardless transactions per day, subject to a daily withdrawal limit of $500 and a weekly withdrawal limit of $1,000. All Cardless Cash limits apply across Westpac, St. Select a payee or Create a new payee. Get Cash limit of 3 withdrawals per day applies, subject to $500 daily withdrawal limit and $1,000 weekly withdrawal limit. Online: Email: info@afca. We. Some branches now open weekends. All Cardless Cash limits apply across Westpac, St. Contact us immediately on 1300 651 089, or if outside Australia +61 2 9155 7700. Cashback is only available on one credit card account per customer. When an unauthorized transaction is made with your credit card, your maximum liability, by law, can't be more than $50. Then there is eftpos, which is the debit card payment system that takes funds directly from a customer’s cheque or savings. The system will continue to learn as you update your subcategories. Other statuses indicate a problem processing the transaction. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing? When will I need probate or letters of. Purpose A Foreign Exchange Transaction is an agreement to exchange one currency for another at an agreed exchange rate on an agreed date, to facilitate a payment of funds. What is the exchange rate used by Westpac for foreign transactions? Westpac provides a foreign exchange converter that can be used to have an indicative rate idea. The New Payments Platform is a centralised platform that facilitates real-time clearing and settlements of payments between participating Australian financial institutions. Features Westpac Business One Westpac Business One Plus Westpac Business One – Negotiator Plan. It will be a scammer. Since joining Westpac in 1994, Peter has held senior finance roles including Chief Financial Officer with responsibility for Westpac’s Finance, Group Audit, Tax. This is faster than regulatory standards require. A chargeback takes place when you contact your credit card issuer and dispute a charge. Please also ensure the payer has your full 12-digit account number. If this action has no. Go to the Google Play Store. PayID and Osko payments are made through the existing payment platforms of participating banks. Other banks may still deduct fees from your payment. A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Yes, if you add a tag to a transaction, any other users who have access to your account will see the same tag. In this case, the money you paid is refunded back to you temporarily, at which point your card issuer will. Search by name, date or amount. While your card is blocked your annual account fee may still be charged until your card is cancelled. 1800 022 022. purchase receipts, account statements, written communication or cancellation of a direct debit). Refer to the other contact methods below if the. As your list of tags grows you can go in and select which tag is most relevant for your current transaction. The issuing bank responds to Westpac with a response code to report the success or failure of the card transaction. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?Branch opening hours. Visit your local branch. A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Osko by BPAY TM is a near real-time payment. Traditionally a paper letter is sent to the merchant notifying of their chargebacks. You may wish to seek further financial advice from a financial counsellor or other third party, about the. If you believe your credit card may have been used fraudulently, please contact us immediately on 1300 651 089. Your conversation with Red is secure and your personal information protected at all times. 3. Search SMS Code & Token in the Smart Search bar. Option 1: Within your Westpac Internet / Mobile banking, you may lodge a dispute by clicking on the transaction you are wanting to dispute, then selecting the ‘Dispute transaction’ button. 1. S. You can search a transaction by description, date, or amount. If you suspect the transaction could be credit card fraud, call our Card Services team on 0800 888 111, 24 hours, 7 days a week, or from overseas call +64 9 912 8000 (international toll charges apply). Option 1: Within your Westpac Internet / Mobile banking, you may lodge a dispute by clicking on the transaction you are wanting to dispute, then selecting the ‘Dispute transaction’ button. If the operation is not complete, you should wait until it is finished first. To search your transactions go to Overview > Transaction search. This means that the same level of security that protects your payments to BSB and account numbers applies to payments made using Osko and PayID. Westpac deposit account, you can use the Card to make purchases or withdraw cash from the linked account at eftpos terminals and ATMs by selecting the cheque or. For any disputes in connection with a matter arising under these BPAY Terms and Conditions, please promptly notify us and we will attempt to resolve your dispute through our dispute resolution process. George Worldwide Wallet, there are no load, reload or unload fees, or ATM withdrawal fees at Westpac Group ATMs and over 50,000 ATMs overseas. You can also get a chargeback for incorrect or fraudulent transactions made on your. In the Accounts section, ensure the Manage PayIDs option is ticked. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?Unlike refunds, chargebacks come with additional fees for the merchant and increase a merchant's chargeback ratio. The external dispute resolution service available for the Westpac Global Currency Card is: 8am - 8pm AEST, Monday - Friday. . Activate a CommBank card. Jan 18, 2023If you can’t resolve the issue with the merchant, dispute it in Online Banking or the Westpac App. EFTPOS machines – which can be standalone or connected to a point of sale (POS) system – facilitate the movement of funds from a customer’s credit, charge and debit card account to a nominated business bank account. An address, phone number, and website, if available. There are no establishment or ongoing fees for accessing Online Banking, however fees and charges apply for the processing of some payments. Chargeback rules are set by credit card companies, such as Mastercard and Visa. 275 Kent St, Sydney NSW 2000. The payment will be marked as ‘pending’ while the transfer to the payee is processed, which generally takes up to 5 days. Visit your local branch. To access cardless cash on your mobile you must be registered to use Westpac Online. “eligible Westpac transaction account” means a Westpac deposit account in relation to which Cardless Cash is available for. Once you dispute an unauthorized transaction, the bank has 10 days to investigate. George, BankSA and Bank of Melbourne accounts and Mobile Banking Apps. Review your transfer details and select Confirm. Phone: 1800 931 678 (free call) Online: Email: info@afca. 1. If it can’t be resolved and you wish to dispute a transaction on your card, complete the dispute form, contact Card Services on 0800 444 691 (when calling from inside New Zealand). Westpac Banking Corporation has said "a mix of technology and human error" and "deficient financial crime processes" were to blame for its failure to comply with anti-money laundering obligations. Chargeback is a term used by credit and debit card providers. The SWIFT Code for Westpac is WPACAU2S, find out more. Mainland. au. Our Fraud Detection team advises you on unusual activity on your card and asks if the charges are yours. If an ATM fails to give you money, report the problem as soon as possible by immediately contacting your bank or credit union. Download Dispute Claim form. 0800 888 066. There's no annual rewards fee for this program. In this case, the money you paid is refunded back to you temporarily, at which point your card issuer will. If the sending bank requires 11 characters, use WPACAU2SXXX. A refund comes directly from a merchant, while a chargeback comes from your card issuer. $15 via staff assisted to another Westpac foreign currency account $25 our charge option. If we do honour a payment, or do so more than once, it does not mean we have. If a merchant's chargeback ratio exceeds certain thresholds, it can result in serious consequences. Tap the magnifying glass icon. Search ‘cancel direct debit’. Since BPAY ’s launch in 1997, electronic bill payment in Australia. (in your transaction history in Online Banking and the Westpac App) the Applicable Exchange Rates once the transaction is completed. com. The below fees will be charged at the time of processing an International money transfer: Westpac Online Banking or the Westpac App (sent in a foreign currency) - $0 AUD. 11 What to do if you want to dispute a Westpac Business. Bank account offer. Westpac Get Paid online technical support. Call us on 1300 651 089 8am – 8pm Sydney time. You can view Date, Description, Payment Type (Debit / Credit), Amount (s), Account balance in your transaction history. Be careful handing over or shipping goods such as electrical goods, jewellery and computers. Your statement will show the. Westpac (Bank): 1. Altitude Rewards Credit Cards. 5 March 2023. Process a transaction for a third party or supplier. Funds Settlement; Contact. 9113. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing? When will I need probate or letters of. Explain money transfer times. Westpac alleges colourful soccer identity Bill Papas and his company Forum Finance orchestrated more than 100 allegedly fraudulent transactions that siphoned off over $340 million from the bank. 9:30am - 4pm, Mon - Thurs. What's a BSB number?The Westpac Group intends to meet all legal obligations under FATCA in accordance with relevant laws. The allegations are outlined in a statement of claim that the financial intelligence agency, Austrac, has lodged in the Federal Court. This means you don’t have to wait up to 10 business days for payments to be processed to. Forward the suspect email to hoax@westpac. e. More information: How we protect you. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?Card transactions. When sending money to the countries listed below, you will need to select a "Reason for payment" from the list available for each country. Or if outside Australia + 61 2 9155 7700 (outside Australia) Our Fraud Detection Team advises you on unusual activity on your card and asks if the charges are yours. Pay with your mobileTo combat potential fraud, Riot has a few rules in regards to how it deals with chargebacks: Your Riot Account will be suspended once a chargeback occurs. However, for added security, the payer will see the registered PayID name displayed on their screen. The service is built on the New Payments Platform and enables fast payments to a PayID or an eligible BSB and account number. F. To make sure you're always connected to Westpac Online Banking, and not a fraudulent website, follow these 6 important steps: Type our address, westpac. 9:30am - 5pm, Fri. Australia's Westpac bank has negotiated to pay a record A$1. 1. 35pm. Find out how. If you have identified a transaction on your credit card online banking or statement and you don't think it should be there we can help you understand what you need to do next. What is a pending transaction? When you make a purchase using a credit or debit card (selecting credit, contactless payment or online/phone purchase) the bank will authorise the payment and immediately deduct that amount from your available funds. The Merchant services. Each transaction related to the wedding is categorised as usual. Available for Westpac Australia customers. However, there is a fee of 2. Visit your local branch. Worldwide Wallet Dispute Claim Form (PDF 663KB) Send your completed Dispute Claim Form to us via email at [email protected] this conversation. (46) Corporate Credit Card Administrator will send the cardholder either the Westpac "Dispute Transaction" form or a "Fraud Claim" form for completion - depending on the issue. ⁵. 2. When a transaction is authorized but the good or service is not received or a duplicate charge is identified, contact Bank of America to file a dispute. A dispute is when a cardholder asks their bank for a chargeback on a transaction, claiming that they either didn't authorize the transaction or didn’t get what they paid for. 9:30am - 5pm, Fri. You are not registered for Online Banking, and you do not have an active Westpac Protect. Westpac CardGuard provides round-the-clock protection from fraudulent activity on your personal credit card 1. To dispute a card transaction, business customers who have a NAB ID or NIN can lodge a dispute through NAB Internet Banking or the NAB app. Some branches now open weekends. The good news is that with some simple steps, you can easily minimise or even avoid them all together. - International Money Express Limited v National… Show moreDispute Transaction Westpac. Fraud, disputes and lost or stolen business cards. com. 30pm. You can talk through your options with someone in our team either at your local branch or by giving us a call on 0800 400 600. Card payments occur in real-time: the transaction is made between Westpac and the payer's. Download the disputes form below and submit a. A chargeback reverses a transaction, refunding the money you paid for a product or service. Unfortunately, Westpac’s response took longer than expected and he didn’t get the result he was hoping for. Here's a guide to help you understand what to do next. Pay with your mobileTo combat potential fraud, Riot has a few rules in regards to how it deals with chargebacks: Your Riot Account will be suspended once a chargeback occurs. Card transactions. You may be charged Foreign Transaction Fees (as set . If you've accidentally transferred money to the wrong account, it can't be reversed and we can’t stop the transfer from going through. Australian's are being warned of the latest text scam attempting to steal banking details by posing as Westpac. 9:30am - 5pm, Fri. A pending transaction may only be cancelled or reversed toward the request of that merchant. The merchant's bank contacts the merchant within 72 hours and asks them to provide details about the. Traditionally a paper letter is sent to the merchant notifying of their chargebacks. 6285",20-Jun-2017,,,01-Jun-2017,,Cardholder disputes transaction,. When you request a refund for a purchase made using a credit or debit card (selecting credit, contactless payment or online. Westpac Eftpos Card. stop you being liable for some types of transactions (see Clause 8)). You can find out a little more about each transaction in Westpac One ® online banking. Westpac MasterCard Gift Card: customer statement of disputed transaction Please tick only one item below and print all information. An unauthorised transaction is when someone transfers money from your account without your permission. The Australian Financial Complaints Authority ( AFCA) is not part of Westpac. au within 30 days of initial notification of your dispute as timeframes may affect the outcome of your claim. During. The balance and available funds will only be updated once the refund is finalised and processed by the merchant. 95% of the initial transaction value when the currency conversion is initially locked in, as well as a 1. You should receive your replacement card within 5-7 business days if you’re in Australia or up to 5-10 business days if you’re overseas. A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. If the customer didn’t get what they paid for, they’re required to contact the merchant before disputing. On 24 September 2020, Westpac Banking Corporation (Westpac) agreed to pay AU$1. The first step in. The contact details for AFCA are set out below. Go to Payment > Make a payment > International. If the debit is from another bank, Westpac has sent the transaction to that bank. This scam SMS claims to contain a security code required to complete a purchase. The issuing bank responds to Westpac with a response code to report the success or failure of the card transaction. Aforementioned transaction need to be fully processed. The transaction needs to be fully processed. Branch opening hours. For security purposes, your replacement credit card will have a new number which you will be required to update for any existing reoccurring payments you that currently have loaded (e. What is the exchange rate used by Westpac for foreign transactions? Westpac provides a foreign exchange converter that can be used to have an indicative rate idea. Your credit card has not been approved, or the account has not been opened. The banking products you’ll find in this document are provided to you by: Westpac Banking Corporation. Allow a customer to enter their card details manually. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?Branch opening hours. A toolbar now appears above the list. e. Things you should know. Tap Forgot password. The Administrator can change the number of approvals required to create a PayID: Go to Administration > Features and approvals. To dispute other transactions or if business customers don’t have a NIN (for example, customers who use a Business Identification Number), use the transaction dispute form. 9:30am - 5pm, Fri. au. The cardholder contacts their bank and provides the transaction details. Select Reason for this payment and enter a Description. For BusinessChoice Credit Cards, you’ll need to lock or cancel the cards for each additional cardholder separately. The bank must have a convenient process for reporting mistaken transactions. Having trouble downloading the Westpac App? Check our list of supported devices to see if it’s available for your device. Yes, when you tap on a Westpac Mastercard in Wallet, you will see the latest 10 transactions for that card made with Apple Pay (excluding refunds or transactions made on the eftpos payment network). If you still don’t recognise the transaction or can't resolve the issue with the merchant, dispute the transaction in Online Banking or the Westpac App. The payment procedure for card payments is simple. In the Westpac App. Delete the fake email from your inbox, sent and trash folder. Type in the tag name and save. If you contact the debiting company they can provide more information about who they are debiting on behalf of. Before trying these instructions make sure you update to the latest version of the app . your bank or Amex) to the merchant via their bank. However, Westpac's fine per breach ($56. Get Cash is available on eligible Westpac transaction accounts with a linked debit card. The fast and secure way to talk to us. Westpac Energy Loan. Go to Approvals > Other Tasks and approve the request. com. Related Members has the meaning of ‘related body corporate’ as that term is defined in the Australian Corporations Act 2001 (Cth). Please select the reason that best matches the purpose of your money transfer and include any relevant details in the free-text description box. For debit card refunds (where selecting credit, contactless payment or online/phone purchase), the. Different exchange rates will apply to reload transactions that are conducted via bank transfer without first booking the reload. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. If you don't have this available, refer to your text message from Westpac. While unauthorised transactions are also dealt with under the ePayments Code, the process for resolving this issue is different. If you don’t recognise a transaction, please contact the Worldwide Wallet team immediately on 1300 797 470 in Australia or +61 2 9155 7744 when. If you’re not satisfied with our response or handling of your complaint, you can contact the external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA) on 1800 931 678. Or if outside Australia +61 2 9155 7700 (outside Australia) BusinessChoice Rewards Platinum and Everyday: 1300 650 107. You’ll have a chance to dispute the fraudulent chargeback by following the process outlined in the notification. Benefits. Australian Financial Services Licence Number 233714. But the timing is important.